FAQ'S
We understand you may have questions about your care, including how to book an appointment at the James Clinic, the costs associated with our treatments and services, and how to prepare for your visit. Below is comprehensive information and resources to assist you before scheduling an appointment and to help you make the most of your time with us.
Chesterfield, MO · Ankeny, IA · Chariton, IA · Virtual visits available
Cost and Insurance
James Clinic is here to help with understanding financial costs and questions, including our treatment prices, the best service(s) for you, determining your best option for lab testing facilities, and more.
Does James Clinic Accept Insurance?
We do not accept insurance. While we strive to utilize treatments that may be covered by insurance, like certain blood work and prescriptions, we cannot guarantee reimbursement and some services may not be covered.
What about medicare and medicaid?
We do not participate in any insurance plans, including Medicare and Medicaid.
Where can I find the pricing for each service and treatment?
For some services, like IV Vitamin Therapy, Hyperbaric Oxygen Therapy (HBOT), and Concierge Plans, pricing is available directly through the links provided.
For a Functional Consultation Series that is required to begin with our functional medicine services and Concierge plans, we encourage you to contact us via phone or online. This will allow us to address your queries directly and provide detailed pricing information, including any costs associated with lab testing specific to your needs.
Scheduling
Here is where you can find the answers to your questions about the appointment process and what options we have available.
When requesting an appointment online or by phone, your James Clinic patient associate will help you choose the best treatment or service depending on your medical needs. If you know what treatment or service you would like to have scheduled, they will gather the necessary details and arrange the correct location, time and day of your choosing.
To begin with our Concierge membership and Founational Assessment series, we will help you choose a care team that would best fit your medical needs.
You can request an appointment with The James Clinic online or by phone, with the option to speak directly to a patient associate Monday-Friday, 8:30 a.m. to 5 p.m. CT.
Contact number for all locations: 636-751-9440
For our functional medicine services, we are available for both in-person and virtual appointments.
Appointment Availability
We welcome both new and returning patients, with wait times varying based on the specific medical needs and the area of treatment you require.
You’re always welcome to share a provider preference with our patient associates, and we’ll do our best to accommodate. That said, care at The James Clinic is a team effort. You’ll be working with a group of experienced clinicians—doctors, nurse practitioners, and physician assistants—who are all fully aligned on your health history and treatment plan. This collaborative approach ensures that no matter who you see, your care is seamless, informed, and deeply personalized.
Wait times depend on your medical need and the service or treatment you’re seeking. Our patient associates work diligently to get you seen as soon as possible. Most appointments are less than a one week wait time.
Before your first appointment, you’ll have a few forms to submit electronically, including a comprehensive intake form to learn about you and your story. This first appointment in this Foundational Assessment Series is a one-hour session with your assigned RN care manager.
During your visit, we explore your entire health history, lifestyle, nutrition, and childhood experiences to tailor our investigation to your specific needs. This includes determining which lab tests are most relevant for you, whether we need to assess chronic infections, toxicity, gut health, micronutrients, genomics, inflammation, or hormonal balances. We make sure that every relevant aspect of your health is carefully considered to provide the most effective treatment plan.
Our team of clinicians work together to create a health plan that works for you based on your unique care needs.
What is the difference between a visit with Dr. James and a nurse practitioner?
Dr. James has built an amazing team of clinicians that you can trust. All providers have extensive clinical experience and training with Dr. James. Regardless of whether you connect with your provider online or in-person at one of our three locations, you receive consistent, high-quality care and attention from our top providers.
Before your appointment, clinicians will review your lab work as a team so they are all familiar with your situation and can adequately discuss treatment options. That way, you’ll receive the same care no matter who you see.
Can the James Clinic serve as my primary care physician?
We offer this service only to patients who are part of Concierge. As long as you are active with our clinic as a concierge patient, you may list us as your PCP. If you are not under our concierge plan, you will need to select an alternate clinic to list as your PCP.
Preparing for your appointment
James Clinic has a variety of resources for patients seeking care including preparing for your first appointment, travel and other logistical support, holiday hours, and more.
After you schedule your appointment, we’ll have you send any relevant medical documents. You can send them one of four ways:
- Fax: 515-631-5129
- Email: support@jamesclinic.com
- Upload to your Patient Passport
- Mail: 640 Cepi Drive, Ste 300, Chesterfield, MO 63005
Here is where to sign-in to your account.
Patient Passport is your online tool for accessing your medical records, lab results, and treatment plans anytime.
Once you sign up for an appointment with us, you’ll receive an email invite from from Elation Health for your Patient Passport. If it doesn’t appear in your inbox, please check your spam folder.
Here is where to sign-in to your account.
Patient Passport is your online tool for accessing your medical records, lab results, and treatment plans anytime.
Once you sign up for an appointment with us, you’ll receive an email invite from from Elation Health for your Patient Passport. If it doesn’t appear in your inbox, please check your spam folder.
Here is where to sign-in to your account.
Patient Passport is your online tool for accessing your medical records, lab results, and treatment plans anytime.
Once you sign up for an appointment with us, you’ll receive an email invite from from Elation Health for your Patient Passport. If it doesn’t appear in your inbox, please check your spam folder.
Find an Integrative Medical Clinic Near You
At The James Clinic, we provide top-tier, patient-centered healthcare that integrates the best of functional and integrative medicine. Whether you’re seeking personalized care to address chronic conditions, optimize your wellness, or prevent future health issues, our team of dedicated functional medicine doctors is here to guide you.
James Clinic in Iowa
Operating Hours
- Monday-Thursday: 8:00 AM – 5 PM Friday: 8:00 AM – 12 PM
The James Clinic in Iowa
Operating Hours
- Monday-Friday: 8:00 AM – 5 PM
The James Clinic in Missouri
Operating Hours
- Monday-Friday: 8:00 AM – 5 PM
Start healing with the right answers
Connect with our patient advisor to learn what the best treatment options are for you.
